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Shipping Policy

10. SHIPPING RATES & TIME-FRAMES

Australia

Regular postage: Free

Express postage: Free

11. HANDLING

All orders will automatically come with tracked delivery. All orders will be dispatched from our warehouse within 2 business days. We recommend you select tracked postage which means that the package will be tracked from the time it leaves our warehouse until delivery. Product X Aust Pty Ltd does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses, or correct addresses. Product X Aust Pty Ltd will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer’s responsibility to follow up with Australia Post. Product X Aust Pty Ltd is not responsible for and does not offer refunds of shipping costs in the event of delayed shipping due to product availability. 

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